Every order is decorated to your spec, so here is exactly how it ships and what happens if something arrives wrong.
Updated June 2026
Nothing here is stock. We engrave or print your glasses after you approve a proof, then pack and ship them — usually within a week or two.
Most orders ship in seven to ten business days after you approve the artwork proof. The clock starts at proof approval, not at the date you placed the order, because production can't begin until you've signed off on the spelling, logo, and layout. Larger runs or unusual decoration can take a little longer, and if that's the case for your order we'll tell you the timeline up front rather than letting it slip quietly.
If you have a hard deadline — a tasting room opening, a festival, a holiday push — say so when you request a quote. We can often work backward from your date and tell you honestly whether it's realistic before you commit.
Smaller orders go by parcel carrier in cartons. Once the case count climbs, parcel stops making sense and we palletize the order and send it by freight. Freight needs a delivery address that can take a pallet, and a liftgate if you don't have a dock. If you're not sure what your location can handle, tell us during quoting and we'll sort out the right method so the glass arrives in one piece.
Shipping cost depends on weight, distance, and method, so it's quoted with your order rather than baked into a flat rate.
Glass travels well when it's packed right, but carriers drop things. Open your cartons and look the order over as soon as it lands. Check for cracked or chipped pieces, count the cases against the packing slip, and confirm the decoration matches the proof you approved.
If anything is broken in transit or the decoration is off, let us know promptly, within a few days of delivery, and keep the packaging and a photo or two. The sooner you report it, the faster we can file with the carrier where it applies and get replacements moving. Reach out and we'll make it right.
Here's the part that's different from a normal store. Because each piece is engraved or printed to your specification, custom orders generally can't be returned for a refund. A case of glasses with your distillery's logo on them isn't something we can resell, so we can't take it back simply because plans changed or you ordered more than you needed. That's the trade-off with branded goods, and it's why the proof step matters.
What we do stand behind is our own work. If glasses arrive defective, the engraving is wrong, or we made a mistake against the approved proof, we'll replace them or correct the order at no cost to you. A typo you approved on the proof is on the buyer; a typo we introduced is on us. We think that's the fair line, and we hold ourselves to it.
Questions before you order? Get in touch, or read our artwork requirements so the proof goes smoothly the first time.
Send us the pieces and quantities you need and we’ll come back with per-case and per-unit pricing.